Frequently Asked Questions
Everything you need to know about our heritage-inspired outdoor apparel.
Where are your products manufactured?
We take pride in our heritage; over 80% of our collection is handcrafted in traditional British mills using locally sourced wool and waxed cotton to ensure authentic quality.
What is your shipping policy within the UK?
We offer complimentary standard shipping on all UK orders over £100. For orders below this amount, a flat rate of £4.95 applies. Express next-day delivery is also available at checkout.
How do I care for my waxed cotton jacket?
To maintain the waterproof integrity of your jacket, do not machine wash or dry clean. Sponge down with cold water only and re-wax the garment annually using our signature dressing.
What is your return and exchange window?
We offer a 30-day return policy for all unworn items in their original packaging. Please use our online portal to generate a prepaid return label for a hassle-free exchange or refund.
Do you ship internationally?
Yes, we bring British style to the world. We ship to over 50 countries, including the USA, Canada, and Australia. International shipping rates and duties are calculated at the final stage of checkout.
Are your materials sustainably sourced?
Sustainability is at our core. We use RDS-certified down, organic cotton, and recycled polyester linings to minimize our environmental impact while maintaining premium performance.